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Wufoo

Breakdown of queries

Total no of enquiries 2,793 Semester to date

Reference enquiries

 
Choices Percentage Count
  Total 761
  Unanswered 2032
Catalogue (LibrarySearch)
56.77%
432
Library Services (including booking a room)
24.18%
184
E-Resources (including ebooks, databases)
17.87%
136
Easter draw
0.13%
1
Requesting for a book
0.13%
1
library membership
0.13%
1
copyright info
0.13%
1
[ View ] Other
0.66%
5

Citation enquiries

 
Choices Percentage Count
  Total 147
  Unanswered 2646
APA
91.84%
135
Referencing software (Endnote, Zotereo)
3.40%
5
Mendeley
2.04%
3
MLA
1.36%
2
turnitin
0.68%
1
ETV
0.68%
1

Technical enquiries

 
Choices Percentage Count
  Total 1387
  Unanswered 1406
Copying / printing / scanning
75.34%
1045
Microsoft Office
8.07%
112
Computer login
5.48%
76
Moodle
3.24%
45
Problems logging into Room booking system
1.87%
26
turnitin
0.58%
8
my portfolio
0.50%
7
[ View ] Other
4.90%
68

Directional enquiries

 
Choices Percentage Count
  Total 498
  Unanswered 2295
Collections
29.32%
146
Te Puna Ako
23.49%
117
Copy Centre
12.85%
64
Waitakere Central Library
8.43%
42
Student Central
7.43%
37
IMS
3.41%
17
security
0.60%
3
[ View ] Other
14.46%
72

Library - Waitakere enquiries

Jan 17, 2018 · 10:46 AM