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Wufoo

Breakdown of queries

Total no of enquiries 2,806 Semester to date

Reference enquiries

 
Choices Percentage Count
  Total 767
  Unanswered 2039
Catalogue (LibrarySearch)
56.71%
435
Library Services (including booking a room)
24.12%
185
E-Resources (including ebooks, databases)
17.99%
138
Easter draw
0.13%
1
Requesting for a book
0.13%
1
library membership
0.13%
1
copyright info
0.13%
1
[ View ] Other
0.65%
5

Citation enquiries

 
Choices Percentage Count
  Total 148
  Unanswered 2658
APA
91.89%
136
Referencing software (Endnote, Zotereo)
3.38%
5
Mendeley
2.03%
3
MLA
1.35%
2
turnitin
0.68%
1
ETV
0.68%
1

Technical enquiries

 
Choices Percentage Count
  Total 1388
  Unanswered 1418
Copying / printing / scanning
75.29%
1045
Microsoft Office
8.07%
112
Computer login
5.55%
77
Moodle
3.24%
45
Problems logging into Room booking system
1.87%
26
turnitin
0.58%
8
my portfolio
0.50%
7
[ View ] Other
4.90%
68

Directional enquiries

 
Choices Percentage Count
  Total 503
  Unanswered 2303
Collections
29.42%
148
Te Puna Ako
23.26%
117
Copy Centre
12.72%
64
Waitakere Central Library
8.35%
42
Student Central
7.55%
38
IMS
3.58%
18
security
0.60%
3
[ View ] Other
14.51%
73

Library - Waitakere enquiries

May 23, 2018 · 3:55 PM