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Wufoo

Breakdown of enquiries

Total no. of enquiries 4,995 Semester to date

Reference enquiries

 
Choices Percentage Count
  Total 2042
  Unanswered 2953
Library Services (including booking a room)
46.91%
958
Catalogue (LibrarySearch)
42.46%
867
E-Resources (including ebooks, databases)
6.61%
135
Lost property
0.39%
8
Pen
0.15%
3
UBS bookshop
0.10%
2
Donations
0.10%
2
[ View ] Other
3.28%
67

Citation enquiries

 
Choices Percentage Count
  Total 59
  Unanswered 4936
APA
76.27%
45
Referencing software (Endnote, Zotereo)
8.47%
5
SPSS
6.78%
4
CV Drop in
1.69%
1
unable to open link
1.69%
1
how to export citing from library catalogue
1.69%
1
Wifi Hotspot
1.69%
1
[ View ] Other
1.69%
1

Technical enquiries

 
Choices Percentage Count
  Total 2195
  Unanswered 2800
Copying / printing / scanning
72.12%
1583
Computer login
5.97%
131
Microsoft Office
4.69%
103
Problems logging into Room booking system
2.10%
46
Self-check system
1.96%
43
autoloader
0.73%
16
lost property
0.73%
16
[ View ] Other
11.71%
257

Directional enquiries

 
Choices Percentage Count
  Total 699
  Unanswered 4296
Study Rooms
18.88%
132
Student Central
17.17%
120
Specific Unitec Building
16.31%
114
CV Drop-in service
7.73%
54
Bathroom
6.58%
46
Copy Centre
5.72%
40
Room 110 - 2055
5.15%
36
[ View ] Other
22.46%
157

Library - Hub inquiries

Aug 19, 2017 · 7:17 AM