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Wufoo

Breakdown of enquiries

Total no. of enquiries 5,000 Semester to date

Reference enquiries

 
Choices Percentage Count
  Total 2044
  Unanswered 2956
Library Services (including booking a room)
46.92%
959
Catalogue (LibrarySearch)
42.42%
867
E-Resources (including ebooks, databases)
6.65%
136
Lost property
0.39%
8
Pen
0.15%
3
UBS bookshop
0.10%
2
Donations
0.10%
2
[ View ] Other
3.28%
67

Citation enquiries

 
Choices Percentage Count
  Total 59
  Unanswered 4941
APA
76.27%
45
Referencing software (Endnote, Zotereo)
8.47%
5
SPSS
6.78%
4
unable to open link
1.69%
1
how to export citing from library catalogue
1.69%
1
Wifi Hotspot
1.69%
1
Assignment cover sheet
1.69%
1
[ View ] Other
1.69%
1

Technical enquiries

 
Choices Percentage Count
  Total 2197
  Unanswered 2803
Copying / printing / scanning
72.14%
1585
Computer login
5.96%
131
Microsoft Office
4.69%
103
Problems logging into Room booking system
2.09%
46
Self-check system
1.96%
43
lost property
0.73%
16
autoloader
0.73%
16
[ View ] Other
11.70%
257

Directional enquiries

 
Choices Percentage Count
  Total 700
  Unanswered 4300
Study Rooms
18.86%
132
Student Central
17.14%
120
Specific Unitec Building
16.29%
114
CV Drop-in service
7.71%
54
Bathroom
6.71%
47
Copy Centre
5.71%
40
Room 110 - 2055
5.14%
36
[ View ] Other
22.43%
157

Library - Hub inquiries

Oct 23, 2017 · 9:45 AM