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Wufoo

Total Entries 308 Number

Where are the enquiries

Breakdown of queries

Reference enquiry

 
Choices Percentage Count
  Total 141
  Unanswered 167
Library Services (including booking a room)
61.70%
87
Catalogue (LibrarySearch)
29.08%
41
E-Resources (including ebooks, databases)
4.96%
7
Endnote for MAC laptops
0.71%
1
orientation information
0.71%
1
enrolment
0.71%
1
ielts information
0.71%
1
[ View ] Other
1.42%
2

Citations enquiry

 
Choices Percentage Count
  Total 5
  Unanswered 303
APA
100.00%
5

Direction enquiry

 
Choices Percentage Count
  Total 85
  Unanswered 223
Specific Unitec Building
30.59%
26
Student Central
15.29%
13
return slot
10.59%
9
international
4.71%
4
marae
4.71%
4
orientation
3.53%
3
Wellness Centre
3.53%
3
[ View ] Other
27.06%
23

Technical enquiry

 
Choices Percentage Count
  Total 71
  Unanswered 237
Copying/Printing/Scanning
52.11%
37
Computer login
9.86%
7
Microsoft Office
5.63%
4
lost and found
4.23%
3
wifi
2.82%
2
BOOKING
2.82%
2
toilet
1.41%
1
[ View ] Other
21.13%
15

Non-library phone call

 
Choices Percentage Count
  Total 6
  Unanswered 302
Specific person or extension
83.33%
5
Student Central
16.67%
1

Library - Hub enquiries report

May 23, 2018 · 3:51 PM