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Wufoo

Total Entries 5,059 Number

Where are the enquiries

Breakdown of queries

Reference enquiry

 
Choices Percentage Count
  Total 2818
  Unanswered 2241
Library Services (including booking a room)
45.95%
1295
Catalogue (LibrarySearch)
43.36%
1222
E-Resources (including ebooks, databases)
6.81%
192
Library staff mbr
0.14%
4
renewals
0.14%
4
Door access
0.14%
4
Laptops
0.11%
3
[ View ] Other
3.34%
94

Citations enquiry

 
Choices Percentage Count
  Total 24
  Unanswered 5035
APA
79.17%
19
Referencing software (Endnote, Zotereo)
12.50%
3
returns
4.17%
1
Mendeley
4.17%
1

Direction enquiry

 
Choices Percentage Count
  Total 1048
  Unanswered 4011
Study Rooms
9.35%
98
Bathroom
9.26%
97
Specific Unitec Building
8.87%
93
return slot
6.39%
67
Student Central
6.30%
66
returns
6.11%
64
Te Puna Ako
3.34%
35
[ View ] Other
50.38%
528

Technical enquiry

 
Choices Percentage Count
  Total 1127
  Unanswered 3932
Copying/Printing/Scanning
36.11%
407
Self-check system
9.23%
104
Computer login
7.54%
85
Problems logging into Rooms booking system
4.08%
46
Microsoft Office
3.55%
40
Moodle
1.86%
21
lending policy
1.42%
16
[ View ] Other
36.20%
408

Non-library phone call

 
Choices Percentage Count
  Total 42
  Unanswered 5017
Specific person or extension
54.76%
23
Student Central
11.90%
5
Ask Me
7.14%
3
Ask Me desk
4.76%
2
Te Puna Ako
4.76%
2
returns
2.38%
1
IMS
2.38%
1
[ View ] Other
11.90%
5

Library - Hub enquiries report

Nov 23, 2017 · 12:05 PM