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Wufoo

Total Entries 3,199 Number

Where are the enquiries

Breakdown of queries

Reference enquiry

 
Choices Percentage Count
  Total 1727
  Unanswered 1472
Catalogue (LibrarySearch)
46.55%
804
Library Services (including booking a room)
42.68%
737
E-Resources (including ebooks, databases)
7.18%
124
Library staff mbr
0.23%
4
Lost property
0.12%
2
request
0.12%
2
Laptop hire
0.12%
2
[ View ] Other
3.01%
52

Citations enquiry

 
Choices Percentage Count
  Total 19
  Unanswered 3180
APA
78.95%
15
Referencing software (Endnote, Zotereo)
15.79%
3
returns
5.26%
1

Direction enquiry

 
Choices Percentage Count
  Total 704
  Unanswered 2495
Bathroom
11.36%
80
Specific Unitec Building
9.94%
70
Study Rooms
8.95%
63
Student Central
6.82%
48
returns
4.55%
32
return slot
4.40%
31
Te Puna Ako
3.55%
25
[ View ] Other
50.43%
355

Technical enquiry

 
Choices Percentage Count
  Total 749
  Unanswered 2450
Copying/Printing/Scanning
34.58%
259
Self-check system
9.48%
71
Computer login
6.01%
45
Microsoft Office
3.87%
29
Problems logging into Rooms booking system
3.34%
25
Moodle
2.40%
18
request a book
1.74%
13
[ View ] Other
38.58%
289

Library - Hub enquiries report

Sep 26, 2017 · 10:03 PM