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Wufoo

Breakdown of queries

Total no of enquiries 1,155 Semester to date

Reference enquiries

 
Choices Percentage Count
  Total 332
  Unanswered 823
Catalogue (LibrarySearch)
60.54%
201
Library Services (including booking a room)
20.78%
69
E-Resources (including ebooks, databases)
12.35%
41
Account expiry
0.60%
2
Study room door code
0.30%
1
thesis info
0.30%
1
plain paper
0.30%
1
[ View ] Other
4.82%
16

Citation enquiries

 
Choices Percentage Count
  Total 11
  Unanswered 1144
APA
36.36%
4
Chicago
27.27%
3
Fees block
9.09%
1
article
9.09%
1
Referencing software (Endnote, Zotereo)
9.09%
1
copyright
9.09%
1

Technical enquiries

 
Choices Percentage Count
  Total 656
  Unanswered 499
Copying / printing / scanning
86.89%
570
Microsoft Office
2.29%
15
Computer login
2.13%
14
Fees block
0.61%
4
Moodle
0.61%
4
Problems logging into Room booking system
0.30%
2
Photoshop/Indesign
0.15%
1
[ View ] Other
7.01%
46

Directional enquiries

 
Choices Percentage Count
  Total 156
  Unanswered 999
Student Central
18.59%
29
Copy Centre
15.38%
24
Hub Library
3.21%
5
Chapel
3.21%
5
UBS
2.56%
4
IMS
1.92%
3
Bookshop
1.92%
3
[ View ] Other
53.21%
83

Library - B1 inquiries

Oct 23, 2017 · 9:45 AM