Loading report ...

Unitec Institute of Technology

Total Entries 19,713 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 19713
Library
34.03%
6709
Technical
27.82%
5484
Referrals
19.37%
3818
Directional
16.24%
3201
PeopleSoft
2.54%
501

Directions given

 
Choices Percentage Count
  Total 3201
  Unanswered 16512
Campus buildings
33.90%
1085
Student Central
15.09%
483
Te Puna
8.59%
275
Return slots
8.22%
263
Copy Centre
7.15%
229
Te Puna Waiora
5.06%
162
International Office
2.72%
87
[ View ] Other
19.28%
617
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 6709
  Unanswered 13004
Library policies
20.38%
1367
Catalogue
20.23%
1357
Finding physical resources
16.32%
1095
Short reference inquiry
9.75%
654
Group study room bookings
8.17%
548
Eresources
5.69%
382
Self check
5.01%
336
[ View ] Other
14.46%
970
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 501
  Unanswered 19212
Timetable
39.72%
199
Fees
16.77%
84
Logins
16.57%
83
Enrollments
9.18%
46
Contact details
6.59%
33
NSI CHECK
3.39%
17
Confirmation letter
1.00%
5
[ View ] Other
6.79%
34
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 5484
  Unanswered 14229
Printing/scanning
75.22%
4125
Logins
4.43%
243
Wifi
3.21%
176
Microsoft Office
2.68%
147
Moodle
2.13%
117
lost and found
1.26%
69
Student portal
1.09%
60
[ View ] Other
9.97%
547
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 3818
  Unanswered 15895
Appointments
59.51%
2272
Student Central
11.60%
443
Specific person/extension
9.93%
379
IMS
5.11%
195
Student Experience staff
3.20%
122
Knowledge specialists
2.57%
98
Facility problems
1.18%
45
[ View ] Other
6.91%
264
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries

Aug 22, 2018 · 4:40 PM