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Unitec Institute of Technology

Total Entries 23,174 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 23174
Library
35.18%
8153
Technical
27.17%
6296
Referrals
19.03%
4410
Directional
16.22%
3758
PeopleSoft
2.40%
557

Directions given

 
Choices Percentage Count
  Total 3758
  Unanswered 19416
Campus buildings
32.76%
1231
Student Central
14.61%
549
Te Puna
10.67%
401
Return slots
9.05%
340
Copy Centre
6.79%
255
Te Puna Waiora
4.79%
180
International Office
2.61%
98
[ View ] Other
18.73%
704
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 8153
  Unanswered 15021
Library policies
22.52%
1836
Catalogue
19.80%
1614
Finding physical resources
16.25%
1325
Short reference inquiry
9.11%
743
Group study room bookings
8.19%
668
Self check
5.49%
448
Eresources
5.48%
447
[ View ] Other
13.15%
1072
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 557
  Unanswered 22617
Timetable
35.73%
199
Fees
17.95%
100
Logins
16.34%
91
Enrollments
9.52%
53
Contact details
7.72%
43
NSI CHECK
3.05%
17
Lost Property
1.80%
10
[ View ] Other
7.90%
44
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 6296
  Unanswered 16878
Printing/scanning
75.64%
4762
Logins
4.42%
278
Wifi
3.29%
207
Microsoft Office
2.72%
171
Moodle
2.05%
129
lost and found
1.11%
70
Student portal
0.97%
61
[ View ] Other
9.82%
618
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 4410
  Unanswered 18764
Appointments
58.73%
2590
Student Central
12.02%
530
Specific person/extension
10.48%
462
IMS
5.06%
223
Student Experience staff
3.08%
136
Knowledge specialists
2.68%
118
Facility problems
1.16%
51
[ View ] Other
6.80%
300
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries

Oct 16, 2018 · 6:14 AM