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Unitec Institute of Technology

Total Entries 10,270 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 10270
Library
29.21%
3000
Technical
27.97%
2873
Referrals
21.83%
2242
Directional
17.89%
1837
PeopleSoft
3.10%
318

Directions given

 
Choices Percentage Count
  Total 1837
  Unanswered 8433
Campus buildings
32.77%
602
Student Central
15.62%
287
Copy Centre
8.87%
163
Return slots
7.89%
145
Te Puna
7.62%
140
Te Puna Waiora
4.74%
87
International Office
3.10%
57
[ View ] Other
19.38%
356
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 3000
  Unanswered 7270
Catalogue
26.70%
801
Finding physical resources
15.67%
470
Library policies
15.13%
454
Group study room bookings
9.97%
299
Short reference inquiry
9.57%
287
Eresources
7.30%
219
Self check
5.57%
167
[ View ] Other
10.10%
303
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 318
  Unanswered 9952
Timetable
42.14%
134
Fees
17.92%
57
Logins
15.72%
50
Enrollments
9.12%
29
Contact details
5.35%
17
NSI CHECK
5.35%
17
grades
0.63%
2
[ View ] Other
3.77%
12
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 2873
  Unanswered 7397
Printing/scanning
73.79%
2120
Logins
4.94%
142
Wifi
3.03%
87
Microsoft Office
2.68%
77
Moodle
2.61%
75
lost and found
1.32%
38
Student portal
1.32%
38
[ View ] Other
10.30%
296
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 2242
  Unanswered 8028
Appointments
66.46%
1490
Specific person/extension
9.63%
216
Student Central
9.05%
203
IMS
4.50%
101
Student Experience staff
2.41%
54
Knowledge specialists
2.27%
51
Facility problems
0.80%
18
[ View ] Other
4.86%
109
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries

May 23, 2018 · 3:59 PM