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Unitec Institute of Technology

Total Entries 3,946 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 3946
Library
51.50%
2032
Technical
32.49%
1282
Referrals
10.54%
416
Directional
4.69%
185
PeopleSoft
0.79%
31

Directions given

 
Choices Percentage Count
  Total 185
  Unanswered 3761
Student Central
19.46%
36
Campus buildings
15.68%
29
Copy Centre
14.59%
27
Bathrooms
7.03%
13
Off-campus
5.95%
11
Te Puna
5.41%
10
Return slots
3.24%
6
[ View ] Other
28.65%
53
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 2032
  Unanswered 1914
Finding physical resources
18.75%
381
Catalogue
17.08%
347
Group study room bookings
14.42%
293
Self check
10.78%
219
Short reference inquiry
7.73%
157
Eresources
7.09%
144
Library policies
5.12%
104
[ View ] Other
19.05%
387
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 31
  Unanswered 3915
Fees
45.16%
14
Logins
25.81%
8
Enrollments
9.68%
3
Timetable
9.68%
3
no student I.D.
3.23%
1
Contact details
3.23%
1
expiry
3.23%
1
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 1282
  Unanswered 2664
Printing/scanning
76.21%
977
Microsoft Office
6.32%
81
Logins
4.29%
55
Wifi
4.21%
54
Moodle
2.81%
36
COWS
0.55%
7
Cow
0.47%
6
[ View ] Other
5.15%
66
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 416
  Unanswered 3530
Appointments
61.30%
255
Specific person/extension
9.38%
39
Student Central
8.65%
36
Student Experience staff
6.73%
28
IMS
4.81%
20
Knowledge specialists
4.57%
19
Facility problems
0.72%
3
[ View ] Other
3.85%
16
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - Waitakere

Oct 16, 2018 · 6:38 AM