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Unitec Institute of Technology

Total Entries 3,252 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 3252
Library
51.78%
1684
Technical
32.44%
1055
Referrals
9.47%
308
Directional
5.35%
174
PeopleSoft
0.95%
31

Directions given

 
Choices Percentage Count
  Total 174
  Unanswered 3078
Student Central
19.54%
34
Campus buildings
15.52%
27
Copy Centre
15.52%
27
Bathrooms
7.47%
13
Te Puna
5.75%
10
Off-campus
5.75%
10
Return slots
2.87%
5
[ View ] Other
27.59%
48
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 1684
  Unanswered 1568
Finding physical resources
17.64%
297
Catalogue
17.46%
294
Group study room bookings
13.78%
232
Self check
8.55%
144
Short reference inquiry
7.96%
134
Eresources
7.54%
127
Library policies
5.11%
86
[ View ] Other
21.97%
370
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 31
  Unanswered 3221
Fees
45.16%
14
Logins
25.81%
8
Enrollments
9.68%
3
Timetable
9.68%
3
no student I.D.
3.23%
1
Contact details
3.23%
1
expiry
3.23%
1
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 1055
  Unanswered 2197
Printing/scanning
75.26%
794
Microsoft Office
6.73%
71
Wifi
4.45%
47
Logins
4.27%
45
Moodle
2.84%
30
mprint
0.47%
5
COWS
0.47%
5
[ View ] Other
5.50%
58
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 308
  Unanswered 2944
Appointments
54.55%
168
Student Central
10.06%
31
Specific person/extension
10.06%
31
Student Experience staff
7.79%
24
Knowledge specialists
6.17%
19
IMS
5.52%
17
Facility problems
0.97%
3
[ View ] Other
4.87%
15
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - Waitakere

Aug 22, 2018 · 4:41 PM