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Unitec Institute of Technology

Total Entries 1,469 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 1469
Library
47.38%
696
Technical
34.31%
504
Referrals
10.76%
158
Directional
6.33%
93
PeopleSoft
1.23%
18

Directions given

 
Choices Percentage Count
  Total 93
  Unanswered 1376
Copy Centre
18.28%
17
Campus buildings
16.13%
15
Student Central
13.98%
13
Bathrooms
7.53%
7
Off-campus
6.45%
6
Te Puna
4.30%
4
Closing hours
4.30%
4
[ View ] Other
29.03%
27
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 696
  Unanswered 773
Catalogue
23.13%
161
Finding physical resources
21.41%
149
Group study room bookings
16.95%
118
Eresources
8.76%
61
Self check
8.62%
60
Short reference inquiry
7.61%
53
Referencing and citing
7.04%
49
[ View ] Other
6.47%
45
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 18
  Unanswered 1451
Fees
38.89%
7
Logins
27.78%
5
Enrollments
16.67%
3
no student I.D.
5.56%
1
Contact details
5.56%
1
Timetable
5.56%
1
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 504
  Unanswered 965
Printing/scanning
78.77%
397
Microsoft Office
6.15%
31
Logins
4.96%
25
Moodle
3.17%
16
Wifi
2.58%
13
autoloader
0.79%
4
COWS
0.60%
3
[ View ] Other
2.98%
15
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 158
  Unanswered 1311
Appointments
62.03%
98
Specific person/extension
12.03%
19
Student Experience staff
8.86%
14
Student Central
6.96%
11
IMS
4.43%
7
Knowledge specialists
3.80%
6
Booking ADL sat/sun
0.63%
1
[ View ] Other
1.27%
2
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - Waitakere

May 23, 2018 · 3:57 PM