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Unitec Institute of Technology

Total Entries 6,326 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 6326
Referrals
27.79%
1758
Directional
24.52%
1551
Technical
23.11%
1462
Library
20.06%
1269
PeopleSoft
4.52%
286

Directions given

 
Choices Percentage Count
  Total 1551
  Unanswered 4775
Campus buildings
34.36%
533
Student Central
16.70%
259
Return slots
8.96%
139
Te Puna
7.87%
122
Copy Centre
7.35%
114
Te Puna Waiora
5.42%
84
International Office
3.48%
54
[ View ] Other
15.86%
246
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 1269
  Unanswered 5057
Catalogue
28.37%
360
Library policies
15.52%
197
Group study room bookings
12.77%
162
Finding physical resources
11.43%
145
Short reference inquiry
8.59%
109
Eresources
7.01%
89
Self check
5.20%
66
[ View ] Other
11.11%
141
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 286
  Unanswered 6040
Timetable
46.15%
132
Logins
15.03%
43
Fees
14.69%
42
Enrollments
9.09%
26
NSI CHECK
5.94%
17
Contact details
5.24%
15
grades
0.70%
2
[ View ] Other
3.15%
9
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 1462
  Unanswered 4864
Printing/scanning
64.43%
942
Logins
6.16%
90
Wifi
4.10%
60
Moodle
3.49%
51
lost and found
2.53%
37
Student portal
2.19%
32
Microsoft Office
1.92%
28
[ View ] Other
15.18%
222
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 1758
  Unanswered 4568
Appointments
69.68%
1225
Student Central
9.50%
167
Specific person/extension
6.20%
109
IMS
5.06%
89
Knowledge specialists
1.76%
31
Student Experience staff
1.59%
28
Facility problems
0.80%
14
[ View ] Other
5.40%
95
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - Te Puna

May 23, 2018 · 3:57 PM