Loading report ...

Unitec Institute of Technology

Total Entries 13,640 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 13640
Library
24.77%
3378
Referrals
24.46%
3336
Technical
24.04%
3279
Directional
23.17%
3160
PeopleSoft
3.57%
487

Directions given

 
Choices Percentage Count
  Total 3160
  Unanswered 10480
Campus buildings
34.18%
1080
Student Central
14.94%
472
Te Puna
11.42%
361
Return slots
10.00%
316
Te Puna Waiora
5.54%
175
Copy Centre
5.44%
172
International Office
2.97%
94
[ View ] Other
15.51%
490
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 3378
  Unanswered 10262
Library policies
25.01%
845
Catalogue
19.06%
644
Finding physical resources
15.39%
520
Group study room bookings
9.80%
331
Short reference inquiry
9.18%
310
Eresources
5.03%
170
Self check
4.56%
154
[ View ] Other
11.96%
404
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 487
  Unanswered 13153
Timetable
39.22%
191
Logins
15.40%
75
Fees
14.78%
72
Enrollments
9.24%
45
Contact details
7.80%
38
NSI CHECK
3.49%
17
Lost Property
2.05%
10
[ View ] Other
8.01%
39
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 3279
  Unanswered 10361
Printing/scanning
69.44%
2277
Logins
5.25%
172
Wifi
3.90%
128
Moodle
2.44%
80
lost and found
2.07%
68
Microsoft Office
1.83%
60
Student portal
1.52%
50
[ View ] Other
13.54%
444
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 3336
  Unanswered 10304
Appointments
61.21%
2042
Student Central
13.16%
439
Specific person/extension
7.19%
240
IMS
5.67%
189
Student Experience staff
2.61%
87
Knowledge specialists
1.86%
62
Facility problems
1.23%
41
[ View ] Other
7.07%
236
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - Te Puna

Oct 16, 2018 · 6:14 AM