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Unitec Institute of Technology

Total Entries 11,868 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 11868
Referrals
24.92%
2957
Technical
24.82%
2946
Library
23.86%
2832
Directional
22.71%
2695
PeopleSoft
3.69%
438

Directions given

 
Choices Percentage Count
  Total 2695
  Unanswered 9173
Campus buildings
35.66%
961
Student Central
15.32%
413
Return slots
9.35%
252
Te Puna
8.98%
242
Te Puna Waiora
5.83%
157
Copy Centre
5.68%
153
International Office
3.12%
84
[ View ] Other
16.07%
433
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 2832
  Unanswered 9036
Library policies
21.79%
617
Catalogue
19.84%
562
Finding physical resources
15.71%
445
Short reference inquiry
10.38%
294
Group study room bookings
9.89%
280
Eresources
5.26%
149
Self check
4.45%
126
[ View ] Other
12.68%
359
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 438
  Unanswered 11430
Timetable
43.61%
191
Logins
15.53%
68
Fees
13.70%
60
Enrollments
8.90%
39
Contact details
6.62%
29
NSI CHECK
3.88%
17
Confirmation letter
1.14%
5
[ View ] Other
6.62%
29
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 2946
  Unanswered 8922
Printing/scanning
69.42%
2045
Logins
5.19%
153
Wifi
3.67%
108
Moodle
2.51%
74
lost and found
2.27%
67
Microsoft Office
1.70%
50
Student portal
1.70%
50
[ View ] Other
13.54%
399
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 2957
  Unanswered 8911
Appointments
62.77%
1856
Student Central
12.34%
365
Specific person/extension
6.46%
191
IMS
5.58%
165
Student Experience staff
2.71%
80
Knowledge specialists
1.72%
51
Facility problems
1.18%
35
[ View ] Other
7.24%
214
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - Te Puna

Aug 22, 2018 · 4:41 PM