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Unitec Institute of Technology

Total Entries 418 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 418
Referrals
60.05%
251
Library
32.54%
136
Technical
4.07%
17
Directional
2.39%
10
PeopleSoft
0.96%
4

Directions given

 
Choices Percentage Count
  Total 10
  Unanswered 408
Student Central
30.00%
3
International Office
10.00%
1
call transfer
10.00%
1
Campus buildings
10.00%
1
lost property
10.00%
1
Te Puna
10.00%
1
website
10.00%
1
[ View ] Other
10.00%
1
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 136
  Unanswered 282
Library policies
33.82%
46
Eresources
18.38%
25
Catalogue
13.97%
19
Short reference inquiry
5.15%
7
Group study room bookings
5.15%
7
Finding physical resources
4.41%
6
lost property
2.94%
4
[ View ] Other
16.18%
22
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 4
  Unanswered 414
Fees
50.00%
2
e-resources access
25.00%
1
Logins
25.00%
1
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 17
  Unanswered 401
Logins
35.29%
6
Printing/scanning
11.76%
2
Power
11.76%
2
opening hours
5.88%
1
lost and found
5.88%
1
Endnote
5.88%
1
Personal laptop
5.88%
1
[ View ] Other
17.65%
3
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 251
  Unanswered 167
Appointments
51.39%
129
Specific person/extension
31.87%
80
Student Central
9.16%
23
Student Experience staff
2.39%
6
IMS
0.80%
2
Bookshop
0.40%
1
Student Advocates
0.40%
1
[ View ] Other
3.59%
9
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - Digital channels

May 23, 2018 · 3:58 PM