Loading report ...

Unitec Institute of Technology

Total Entries 906 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 906
Referrals
57.51%
521
Library
33.89%
307
Technical
4.75%
43
Directional
2.43%
22
PeopleSoft
1.43%
13

Directions given

 
Choices Percentage Count
  Total 22
  Unanswered 884
Campus buildings
18.18%
4
Te Puna
18.18%
4
Student Central
13.64%
3
Copy Centre
13.64%
3
dance workshops
4.55%
1
Free4u
4.55%
1
International Office
4.55%
1
[ View ] Other
22.73%
5
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 307
  Unanswered 599
Library policies
36.81%
113
Eresources
18.57%
57
Catalogue
11.40%
35
Short reference inquiry
4.56%
14
Group study room bookings
4.56%
14
Referencing and citing
3.58%
11
lost property
3.58%
11
[ View ] Other
16.94%
52
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 13
  Unanswered 893
Enrollments
30.77%
4
Logins
15.38%
2
Fees
15.38%
2
Contact details
15.38%
2
Timetable
15.38%
2
e-resources access
7.69%
1
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 43
  Unanswered 863
Logins
27.91%
12
Printing/scanning
11.63%
5
opening hours
6.98%
3
lost and found
4.65%
2
Student portal
4.65%
2
Wifi
4.65%
2
Power
4.65%
2
[ View ] Other
34.88%
15
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 521
  Unanswered 385
Appointments
47.60%
248
Specific person/extension
30.33%
158
Student Central
9.21%
48
Student Experience staff
2.11%
11
Knowledge specialists
1.92%
10
IMS
1.54%
8
Security
0.58%
3
[ View ] Other
6.72%
35
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - Digital channels

Oct 16, 2018 · 6:14 AM