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Unitec Institute of Technology

Total Entries 744 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 744
Referrals
58.60%
436
Library
33.33%
248
Technical
4.70%
35
Directional
1.88%
14
PeopleSoft
1.48%
11

Directions given

 
Choices Percentage Count
  Total 14
  Unanswered 730
Student Central
21.43%
3
Te Puna
14.29%
2
Copy Centre
14.29%
2
Campus buildings
14.29%
2
website
7.14%
1
dance workshops
7.14%
1
International Office
7.14%
1
[ View ] Other
14.29%
2
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 248
  Unanswered 496
Library policies
40.32%
100
Eresources
16.13%
40
Catalogue
9.68%
24
Short reference inquiry
4.84%
12
Hours
4.03%
10
Finding physical resources
4.03%
10
Referencing and citing
3.23%
8
[ View ] Other
17.74%
44
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 11
  Unanswered 733
Enrollments
27.27%
3
Fees
18.18%
2
Contact details
18.18%
2
Timetable
18.18%
2
e-resources access
9.09%
1
Logins
9.09%
1
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 35
  Unanswered 709
Logins
22.86%
8
opening hours
8.57%
3
Printing/scanning
8.57%
3
Power
5.71%
2
Microsoft Office
5.71%
2
lost and found
5.71%
2
Student portal
5.71%
2
[ View ] Other
37.14%
13
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 436
  Unanswered 308
Appointments
47.71%
208
Specific person/extension
30.73%
134
Student Central
9.40%
41
Student Experience staff
2.52%
11
Knowledge specialists
1.83%
8
IMS
1.61%
7
Te Puna Waiora
0.69%
3
[ View ] Other
5.50%
24
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - Digital channels

Aug 22, 2018 · 4:41 PM