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Unitec Institute of Technology

Total Entries 2,057 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 2057
Library
43.70%
899
Technical
43.27%
890
Directional
8.90%
183
Referrals
3.65%
75
PeopleSoft
0.49%
10

Directions given

 
Choices Percentage Count
  Total 183
  Unanswered 1874
Campus buildings
28.96%
53
Copy Centre
16.94%
31
Bathrooms
12.57%
23
Te Puna
7.10%
13
Student Central
6.56%
12
room 1056
2.19%
4
room 2075
2.19%
4
[ View ] Other
23.50%
43
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 899
  Unanswered 1158
Catalogue
29.03%
261
Library policies
20.02%
180
Finding physical resources
18.91%
170
Short reference inquiry
13.13%
118
Eresources
4.89%
44
Self check
4.56%
41
Group study room bookings
1.33%
12
[ View ] Other
8.12%
73
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 10
  Unanswered 2047
Fees
60.00%
6
Timetable
10.00%
1
Logins
10.00%
1
Printing fee
10.00%
1
Contact details
10.00%
1
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 890
  Unanswered 1167
Printing/scanning
87.53%
779
Logins
2.36%
21
Microsoft Office
2.02%
18
Wifi
1.57%
14
Moodle
0.90%
8
Other
0.56%
5
Student portal
0.45%
4
[ View ] Other
4.61%
41
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 75
  Unanswered 1982
Appointments
50.67%
38
Knowledge specialists
17.33%
13
Specific person/extension
10.67%
8
Student Experience staff
8.00%
6
Facility problems
4.00%
3
IMS
4.00%
3
Student Central
2.67%
2
[ View ] Other
2.67%
2
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - B1

May 23, 2018 · 3:57 PM