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Unitec Institute of Technology

Total Entries 3,849 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 3849
Library
50.53%
1945
Technical
37.62%
1448
Directional
8.26%
318
Referrals
3.04%
117
PeopleSoft
0.55%
21

Directions given

 
Choices Percentage Count
  Total 318
  Unanswered 3531
Campus buildings
29.87%
95
Copy Centre
14.78%
47
Student Central
10.38%
33
Bathrooms
9.12%
29
Te Puna
6.60%
21
Off-campus
3.14%
10
Return slots
1.89%
6
[ View ] Other
24.21%
77
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 1945
  Unanswered 1904
Library policies
29.00%
564
Catalogue
24.52%
477
Finding physical resources
17.63%
343
Short reference inquiry
11.00%
214
Eresources
3.39%
66
Self check
3.34%
65
Stationery
2.72%
53
[ View ] Other
8.38%
163
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 21
  Unanswered 3828
Fees
38.10%
8
Logins
28.57%
6
Timetable
14.29%
3
Printing fee
4.76%
1
Contact details
4.76%
1
paying fine
4.76%
1
Enrollments
4.76%
1
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 1448
  Unanswered 2401
Printing/scanning
88.60%
1283
Logins
2.56%
37
Microsoft Office
1.66%
24
Wifi
1.38%
20
Moodle
0.83%
12
autoloader
0.41%
6
Other
0.35%
5
[ View ] Other
4.21%
61
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 117
  Unanswered 3732
Appointments
34.19%
40
Specific person/extension
19.66%
23
Knowledge specialists
17.09%
20
Student Experience staff
5.98%
7
IMS
5.13%
6
Student Central
5.13%
6
Facility problems
5.13%
6
[ View ] Other
7.69%
9
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - B1

Aug 22, 2018 · 4:40 PM