Loading report ...

Unitec Institute of Technology

Total Entries 4,682 Number

Place enquiry was made

Type of enquiry

 
Choices Percentage Count
  Total 4682
Library
52.03%
2436
Technical
36.14%
1692
Directional
8.35%
391
Referrals
2.93%
137
PeopleSoft
0.56%
26

Directions given

 
Choices Percentage Count
  Total 391
  Unanswered 4291
Campus buildings
30.18%
118
Copy Centre
13.55%
53
Student Central
9.72%
38
Bathrooms
9.46%
37
Te Puna
6.65%
26
Return slots
4.60%
18
Off-campus
3.07%
12
[ View ] Other
22.76%
89
Unanswered refers to total of all other enquiries.

Library related enquiries

 
Choices Percentage Count
  Total 2436
  Unanswered 2246
Library policies
31.77%
774
Catalogue
24.14%
588
Finding physical resources
16.95%
413
Short reference inquiry
10.76%
262
Eresources
3.12%
76
Self check
3.00%
73
Stationery
2.63%
64
[ View ] Other
7.64%
186
Unanswered refers to total of all other enquiries.

PeopleSoft enquiries

 
Choices Percentage Count
  Total 26
  Unanswered 4656
Fees
46.15%
12
Logins
23.08%
6
Timetable
11.54%
3
Contact details
7.69%
2
paying fine
3.85%
1
Enrollments
3.85%
1
Printing fee
3.85%
1
Unanswered refers to total of all other enquiries.

Technical issues

 
Choices Percentage Count
  Total 1692
  Unanswered 2990
Printing/scanning
88.83%
1503
Logins
2.30%
39
Microsoft Office
1.65%
28
Wifi
1.36%
23
Moodle
0.71%
12
autoloader
0.35%
6
Other
0.30%
5
[ View ] Other
4.49%
76
Unanswered refers to total of all other enquiries.

Referrals made

 
Choices Percentage Count
  Total 137
  Unanswered 4545
Appointments
32.85%
45
Knowledge specialists
19.71%
27
Specific person/extension
18.25%
25
Student Experience staff
7.30%
10
Student Central
5.11%
7
IMS
4.38%
6
Facility problems
4.38%
6
[ View ] Other
8.03%
11
Unanswered refers to total of all other enquiries.

Ask Me Desk enquiries - B1

Oct 16, 2018 · 6:14 AM